Core Banking, Online Banking, Mobile Banking, Wallets, Kiosk Banking, and other IT- enabled systems and services have led to a convergence in the way banks engage with their end customers during the past decade. Banks and their customers alike benefit from the industry's evolving use of information technology. These days, the key to a successful bank is providing customers with solutions and services that are made possible by information technology. With the use of cloud computing, financial institutions may adopt a digital paradigm that allows them to meet customer expectations, comply with regulations, launch new products and services more quickly, and save money. The value proposition of IT solutions and services is enhanced by cloud-based solutions in the ever-changing technological paradigm. Using cloud architecture, device administrators can remotely administer a business solution by assembling, uploading, customizing, and executing virtual tools. Another great thing about cloud IT is that it can be easily and cheaply scaled up or down depending on your needs and budget. With the goal of determining how AI and the cloud would affect service and operational efficiency, A method called confirmatory factor analysis (CFA) is employed. Verification of the validity of the estimating hypothesis and the degree to which the measured variables represent the number of constructs are presented in the thesis.