Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
This paper presents one of the practices of text/opinion mining of web
data which can help to provide assistance to prepare reports for Customer
Relationship Management (CRM). For convenience we use Twitter tweets data for
sentiment analysis. These sentiment values are further treated with statistical
evaluations like z-tests and chi-squared test. As social media data are
considered as normally distributed, the test like ANOVA test, t-test (for small
sample-size) and hypotheses test can be used. Python programming language is
used for the task as it has several libraries and packages for Natural Language
Processing, statistics, data visualization while supporting the features of
general-purpose programming language. This paper also dictates the process of
fetching, storing, cleaning, language - translating, sentiment &
statistical evaluating, simulating & building theoretical model for
hypothesis testing of the data.
Country : Nepal