International Research Journal of Innovations in Engineering and Technology - IRJIET International Open Access, Monthly, Peer Reviewed, Reputed Journal ISSN (online): 2581-3048

Impact Factor (2025): 6.9

DOI Prefix: 10.47001/IRJIET

Service Provider Allocation and Customers’ Service Requests Management System

Abstract

Automated technology revolutionizes the service industry and is a prerequisite for quality service. There are several ways to expand the use of automated systems, boost customer services, and save money in our day-to-day operations. The main focus of this research is to provide people with their service requirements and making day-to-day life easier. This research aims to automate customer service request management and the allocation of service providers. “UTILIQUE” is designed to provide customers a way of reaching out to service providers effectively and possible solutions if no service provider is located in the vicinity of the area. Besides, it analyzes user reviews and rank services providers accordingly, estimates operating costs for customers before delivering the services, and provides automated solutions. This is a mobile application and customers can easily control the application using voice and speech. Automated solutions providing, cost prediction, and ranking based on feedback analysis are used for market opportunities that can draw more users than other service providing applications.

Country : Sri Lanka

1 I.A.Kandamby2 A.W.S.G. Sasiprabha3 Perera K.G.I.D.4 Mahaadikara M.D.J.T Hansika5 Arachchi T.L.P.6 Devanshi Ganegoda

  1. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka
  2. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka
  3. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka
  4. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka
  5. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka
  6. Faculty of Computing, Sri Lanka Institute of Information Technology, Malabe, Sri Lanka

IRJIET, Volume 4, Issue 12, December 2020 pp. 28-34

doi.org/10.47001/IRJIET/2020.412005

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