Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
RailLink, a
comprehensive system designed for the Sri Lanka Railway Department, tackles the
challenges faced in railway operations through four primary subsystems: the
Self Ticketing System and Chatbot, Timetable Management and Passenger Demand
Forecasting System, Driver Management System, and Fleet Management System. The
Self Ticketing System and Chatbot enhance customer convenience by offering
real-time ticket booking and information access through a user-friendly web
application, reducing queues and improving satisfaction. The Timetable
Management and Passenger Demand Forecasting System optimize resource allocation
and train schedules, ensuring efficient resource use and improved passenger
convenience through predictive modeling. The Driver Management System enhances
safety and operational efficiency by considering driver health, previous
journey data, and grades when allocating drivers. The Fleet Management System,
using blockchain technology, ensures secure data sharing among sub-departments,
safeguarding data integrity and confidentiality for effective fleet management.
By harnessing advanced technologies, RailLink promises to modernize railway
operations, resulting in increased efficiency, customer satisfaction, revenue,
and overall network performance.
Country : Sri Lanka
IRJIET, Volume 7, Issue 11, November 2023 pp. 177-184