The primary aim of this study is to devise and implement an automated and robust Web-based Student Complaint Management System tailored for tertiary institutions. It is evident that numerous students encounter formidable challenges within higher education institutions, primarily stemming from the difficulty associated with registering complaints. Moreover, even when registration is possible, the response to complaints tends to be notably sluggish. In addressing these issues, our focus has been on constructing a system that streamlines the complaint submission process for students, while concurrently ensuring meticulous tracking of all registered complaints.

The adoption of the Waterfall Methodology guided our research methodology. In the system design phase, I meticulously modeled the data flow to encapsulate the procedural intricacies of the system. The development of the system employed an array of sophisticated tools, including the PHP programming language, JavaScript, Hyper Text Markup Language (HTML), Cascading Style Sheet (CSS), and MySQL. The MySQL server application functioned as the Database Management System (DBMS), while the Visual Studio Code application served as the Integrated Development Environment (IDE).

The pinnacle achievement of this research endeavor is highly effective and efficient automated and robust web-based student complaint management software. Not only does it successfully fulfill the project objectives, but it also prioritizes user-friendliness, ensuring a seamless experience for all stakeholders involved.