International Research Journal of Innovations in Engineering and Technology - IRJIET International Open Access, Monthly, Peer Reviewed, Reputed Journal ISSN (online): 2581-3048

Impact Factor (2025): 6.9

DOI Prefix: 10.47001/IRJIET

Information Technology (IT) Transformation for E-Healthcare to Enhance Customer Experience in Healthcare Organization

Mohammed Sadhik ShaikSr. Software Web Developer Engineer, Computer Science, Germania Insurance, Melissa, Texas, USA

Vol 7 No 7 (2023): Volume 7, Issue 7, July 2023 | Pages: 196-201

International Research Journal of Innovations in Engineering and Technology

OPEN ACCESS | Research Article | Published Date: 31-07-2023

doi Logo doi.org/10.47001/IRJIET/2023.707030

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Abstract

In order to enhance and prolong human life, digital transformation is essential in this century. Businesses and industries can't achieve digital transformation without combining the analytics process, which involves artificial intelligence (AI), with the Internet of Things (IoTs). Many nations will need AI and the Internet of Things in the coming decade. But there are additional technologies that make integration of these technologies straightforward and quick, such Blockchain and edge computing. Integrating several technologies will be necessary for digital transformation in the near future. Business process management (BPM) and robotic process automation (RPA) are two examples of AI's workplace applications; the term "Intelligent Automation" covers the use of AI to automate business tasks. Deceptive health claims are weighing on the economies of both rich and poor nations. The detection of healthcare fraud is currently of paramount importance. The use of data mining techniques will help us detect and stop fraud. We have suggested a hybrid model system that combines clustering and classification. After considering the pros and cons of each technique, we settled on the development clustering approach and the support vector machine. Once the insurance company detects a fake claim, they will pay out the valid ones.

Keywords

Artificial Intelligence; Classification; Business process management; Clustering; healthcare


Citation of this Article

Mohammed Sadhik Shaik, “Information Technology (IT) Transformation for E-Healthcare to Enhance Customer Experience in Healthcare Organization” Published in International Research Journal of Innovations in Engineering and Technology - IRJIET, Volume 7, Issue 7, pp 196-201, July 2023. Article DOI https://doi.org/10.47001/IRJIET/2023.707030

Licence Copyright (c) 2026 International Research Journal of Innovations in Engineering and Technology creative common licence This work is licensed under Creative common Attribution Non Commercial 4.0 Internation Licence
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