International Research Journal of Innovations in Engineering and Technology - IRJIET International Open Access, Monthly, Peer Reviewed, Reputed Journal ISSN (online): 2581-3048

Impact Factor (2025): 6.9

DOI Prefix: 10.47001/IRJIET

Information Technology (IT) Transformation for E-Healthcare to Enhance Customer Experience in Healthcare Organization

Abstract

In order to enhance and prolong human life, digital transformation is essential in this century. Businesses and industries can't achieve digital transformation without combining the analytics process, which involves artificial intelligence (AI), with the Internet of Things (IoTs). Many nations will need AI and the Internet of Things in the coming decade. But there are additional technologies that make integration of these technologies straightforward and quick, such Blockchain and edge computing. Integrating several technologies will be necessary for digital transformation in the near future. Business process management (BPM) and robotic process automation (RPA) are two examples of AI's workplace applications; the term "Intelligent Automation" covers the use of AI to automate business tasks. Deceptive health claims are weighing on the economies of both rich and poor nations. The detection of healthcare fraud is currently of paramount importance. The use of data mining techniques will help us detect and stop fraud. We have suggested a hybrid model system that combines clustering and classification. After considering the pros and cons of each technique, we settled on the development clustering approach and the support vector machine. Once the insurance company detects a fake claim, they will pay out the valid ones.

Country : USA

1 Mohammed Sadhik Shaik

  1. Sr. Software Web Developer Engineer, Computer Science, Germania Insurance, Melissa, Texas, USA

IRJIET, Volume 7, Issue 7, July 2023 pp. 196-201

doi.org/10.47001/IRJIET/2023.707030

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