International Research Journal of Innovations in Engineering and Technology - IRJIET International Open Access, Monthly, Peer Reviewed, Reputed Journal ISSN (online): 2581-3048

Impact Factor (2025): 6.9

DOI Prefix: 10.47001/IRJIET

Resilience and Emotional Intelligence as a Predictor of Job Performance among Security Personnel

Abstract

This study examined resilience and emotional intelligence as a predictor of job performance among security personal with the aim to find the relationship between resilience and job performance among security personal, the relationship emotional intelligence and job performance among security personal, the joint influence of resilience and emotional intelligence on job performance among security personal. A total of 163(M=124 & F=39) participants were selected using google survey from participants. A battery of psychological test consisting of job performance scale, resilience scale and emotional intelligent scale were used to collect data. The data collected were analysed using Pearson Product Moment correlation and regression analysis to test the stated hypotheses. The findings revealed that employee assistance resilience have a significant correlation with the measurement of employee performance. Also, emotional intelligence has a significant correlation with the measurement of employee performance. Similarly, resilience and emotional intelligence accounted for 27.7% of the observed variance in job performance. It was concluded that resilience and emotional intelligence jointly predicted job performance among security personal. The result was discussed based on the result and literature review.

Country : Nigeria

1 Adeniyi, A.O.

  1. Director of Counseling, Phenopatmos Global Consulting Limited, Nigeria

IRJIET, Volume 8, Issue 10, October 2024 pp. 155-162

doi.org/10.47001/IRJIET/2024.810021

Full Paper
Download

References

  1. Ahmed, T., Ahmad, B., & Joarder, M. H. (2016). The mediating role of organizational commitment between emotional intelligence and job performance: An empirical study in the context of Malaysian higher learning institutions. International Review of Management and Marketing, 6(3), 353-360.
  2. Akuoko, K. O., & Donkor, F. (2012). Equity theory and employee performance: A case study of Ghana Health Service. African Journal of Education and Technology, 2(1), 1-12.
  3. Appanna, S., & Avadhani, R. (2018). Career resilience and its impact on job performance: A study on information technology professionals. International Journal of Research in Social Sciences, 8(10), 162-178.
  4. Blickle, G., & Schütte, N. (2017). Interpersonal emotional influence in workplace settings: Mediation and moderation effects of emotional intelligence on employees' performance. Journal of Occupational and Organizational Psychology, 90(1), 52-73. https://doi.org/10.1111/joop.12171
  5. Desrumaux, P., Machado, C., Przygodzki-Lionet, N., & Lourel, M. (2015). The impact of emotional labor on job satisfaction and the moderating role of emotional intelligence. Revue Européenne de Psychologie Appliquée/European Review of Applied Psychology, 65(4), 175-183. https://doi.org/10.1016/j.erap.2015.02.003
  6. Endicott, J., & Nee, J. (1997). Endicott Work Productivity Scale (EWPS): A new measure to assess treatment effects. Psychopharmacology Bulletin, 33(1), 13-16.
  7. Friedman, D., Carmeli, A., & Dutton, J. E. (2018). Emotional well-being and job performance: A review of affective events theory. Journal of Management Development, 37(1), 1-14.
  8. Golshan, N. M., Kaswuri, A. H. B., Agashahi, B., & Ismail, W. K. W. (2011). Effects of motivation on job performance among employees in service and manufacturing sectors: A comparative study. International Journal of Business and Management, 6(5), 83-95.
  9. Greenidge, D., Devonish, D., & Alleyne, P. (2014). The relationship between ability-based emotional intelligence, cognitive intelligence, and job performance: Evidence from a Caribbean workplace. Journal of Business Research, 67(12), 2728-2735. https://doi.org/10.1016/j.jbusres.2014.03.019
  10. Higgins, M. (1994). Resilience in military personnel: Understanding and enhancing the ability to cope with adversity. Military Psychology, 6(1), 11-26. https://doi.org/10.1207/s15327876mp0601_1
  11. Huggins, K. A., White, J. D., & Stahl, P. D. (2016). Emotional intelligence, employee well-being, and job satisfaction: A cross-sectional study in the service sector. International Journal of Workplace Health Management, 9(3), 242-255. https://doi.org/10.1108/IJWHM-02-2016-0017
  12. Janssen, O., Lam, C. K., & Huang, X. (2010). Emotional intelligence and innovative behavior: Testing the moderating role of work context. The Journal of Creative Behavior, 44(3), 234-250.
  13. Janssen, O., Lam, C. K., & Huang, X. (2010). Emotional intelligence and innovative behavior: Testing the moderating role of work context. The Journal of Creative Behavior, 44(3), 234-250.
  14. Jensen, J. M., Opland, R. A., & Ryan, A. M. (2010). Psychological contracts and counterproductive work behaviors: Employee responses to transactional and relational contract breach. Journal of Business and Psychology, 25(4), 555-568.
  15. Joseph, D. L., Jin, J., Newman, D. A., & O'Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100(2), 298-342. https://doi.org/10.1037/a0037681
  16. Joseph, D. L., Jin, J., Newman, D. A., & O'Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100(2), 298-342. https://doi.org/10.1037/a0037681
  17. Kaur, A., & Sharma, R. (2019). Emotional intelligence at the workplace: A critical review. International Journal of Recent Technology and Engineering, 8(2S11), 1660-1663.
  18. Khan, A., Masrek, M. N., & Nadzar, F. M. (2017). The role of emotional intelligence in employees’ job performance: A study of higher learning institutions in Pakistan. Journal of Organizational Behavior, 38(2), 318-335.
  19. Kodma, Y. (2015). Resilience in the face of adversity: An empirical analysis of the psychological factors that contribute to success in challenging environments. Journal of Applied Psychology, 100(5), 1284-1298. https://doi.org/10.1037/apl0000014
  20. LePine, J. A., Zhang, Y., Crawford, E. R., & Rich, B. L. (2016). Turning their pain to gain: Charismatic leader influence on follower stress appraisal and job performance. Academy of Management Journal, 59(3), 1036-1059. https://doi.org/10.5465/amj.2013.0778
  21. LePine, J. A., Zhang, Y., Crawford, E. R., & Rich, B. L. (2016). Turning their pain to gain: Charismatic leader influence on follower stress appraisal and job performance. Academy of Management Journal, 59(3), 1036-1059. https://doi.org/10.5465/amj.2013.0778
  22. Levitats, Z., Vigoda-Gadot, E., & Meisler, G. (2017). Emotionally intelligent employees and upward influence behavior: The mediating role of work stress and job satisfaction. Journal of Organizational Behavior, 38(6), 976-992.
  23. Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396. https://doi.org/10.1037/h0054346
  24. Meisler, G. (2013). Exploring emotional intelligence, political skill, and job satisfaction. Employee Relations, 35(3), 408-424.
  25. Muafi, M. (2011). Causes and consequences of emotional labor in service organizations. Journal of Business Management, 9(2), 150-167.
  26. Norwood, G. (1999). Maslow’s hierarchy of needs: A critical analysis of its applicability in workplace motivation. Journal of Managerial Psychology, 14(3/4), 223-232.
  27. O’Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818. https://doi.org/10.1002/job.714
  28. Paul, P., & Garg, P. (2014). Career resilience and its impact on organizational commitment: A study of employees in the Indian IT sector. International Journal of Human Resource Management, 25(10), 1373-1384.
  29. Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635. https://doi.org/10.5465/amj.2010.51468988
  30. Salajeghe, S., & Farahmand, A. (2014). Relationship between emotional intelligence and transformational leadership style among managers of manufacturing firms. Journal of Leadership & Organizational Studies, 21(2), 146-160.
  31. Salovey, P., Mayer, J. D., Goldman, S. L., Turvey, C., & Palfai, T. P. (1995). Emotional attention, clarity, and repair: Exploring emotional intelligence using the trait meta-mood scale. In J. W. Pennebaker (Ed.), Emotion, disclosure, & health (pp. 125-154). American Psychological Association.
  32. Santos, M. C., & Eger, R. J. (2014). Emotional labor: The impact of job satisfaction and organizational commitment on performance. International Journal of Public Administration, 37(5), 293-304. https://doi.org/10.1080/01900692.2013.858354
  33. Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25(2), 167-177.
  34. Sony, M., & Nandakumar, M. K. (2016). Maslow's hierarchy of needs: Re-examining the theory in the context of managerial motivations. Journal of Business Research, 69(8), 3132-31.
  35. Wagnild, G. M. (2009a). The Resilience Scale user's guide: For the US English version of the Resilience Scale and the 14-item Resilience Scale (RS-14). Resilience Center.
  36. Wagnild, G. M., & Young, H. M. (1993). Development and psychometric evaluation of the Resilience Scale. Journal of Nursing Measurement, 1(2), 165-178.

Copyright @ 2026-2017 IRJIET. All Right Reserved.

Developed by Byzero Technologies