International Research Journal of Innovations in Engineering and Technology - IRJIET International Open Access, Monthly, Peer Reviewed, Reputed Journal ISSN (online): 2581-3048

Impact Factor (2025): 6.9

DOI Prefix: 10.47001/IRJIET

Servant Leadership Style and Service Delivery in Lira District, Uganda

Abstract

This study explores the relationship between community engagement and Service delivery in Lira District. Specially, the study sought to: explores the Leadership Style and Service Delivery in Lira District, establish the relationship between employee engagements and service delivery in Lira District and to assess the relationship between elected officials’ engagements and service delivery in Lira District. A descriptive, correlational, and cross-sectional survey design was adopted, incorporating both qualitative and quantitative techniques. A sample size of 110 participants was selected using purposive and simple random sampling techniques. Data was collected from both primary and secondary sources, with the help of questionnaires, interview guides, and documentary checklists. The correlation between community engagement and service delivery in Lira District local government was (r=0.489) and was significant. This correlation indicates that as community engagements increase, service delivery in the district also improves. The correlation between employee engagements and service delivery in Lira District Local Government was (r=0.749) and significant as well. This strong positive correlation shows that as employee engagements increase, service delivery in the district also improves significantly. The correlation between elected officials’ engagements and service delivery in Lira District Local Government was (r=0.721) and also significant. This positive correlation indicates that as engagements with elected officials increase, service delivery in the district also improves significantly. Based on these findings, it was recommended that; to enhance service delivery effectiveness in Lira District, emphasis should be on strengthening community engagement practices, empowering employees of Lira District Local government, and fostering collaborations with elected representatives. These findings contribute to the understanding of leadership styles and their impact on service delivery in local government settings, offering insights for policymakers and practitioners to improve governance processes and stakeholder engagement strategies.

Country : Uganda

1 Okello Robert Pius2 Musoke Matthew3 Musiime Shallon

  1. School of Graduate Studies and Research (SGSR), Team University, P.O. Box 8128 Mengo, Kabaka A’njagala Road, Kampala, Uganda
  2. School of Graduate Studies and Research (SGSR), Team University, P.O. Box 8128 Mengo, Kabaka A’njagala Road, Kampala, Uganda
  3. School of Graduate Studies and Research (SGSR), Team University, P.O. Box 8128 Mengo, Kabaka A’njagala Road, Kampala, Uganda

IRJIET, Volume 8, Issue 9, September 2024 pp. 27-44

doi.org/10.47001/IRJIET/2024.809003

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