Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
The major
shift in purchasing behavior from traditional to online presents many
facilitations and challenges, specifically. However, there is a lack of
understanding of consumers’ perceptions of online shopping risks, especially in
the context of Yemen. To address this gap, there is a need to assess Yemeni
consumers’ use of online purchasing behavior and explore their perceptions and
experiences of online shopping risks. The study adopted a quantitative approach
using a questionnaire that included a sample of 160 participants. The results
showed that consumers have a medium to high level of perceived risks, including
product risks, financial risks, delivery risks, and privacy risks, with
demographic characteristics influencing risk perception. These findings
highlight the need to enhance consumer trust by improving the quality of
services and products provided, providing clear privacy policies, and
increasing transparency in product offerings to solve the financial problems
faced by consumers in the electronic market in Yemen.
Country : Yemen
IRJIET, Volume 9, Issue 1, January 2025 pp. 143-152