Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
Large
Language Models (LLMs) have the potential to drastically change banking
from customer service and fraud detection to data-driven conclusion making in
the years to come. There are various applications of LLMs in banking, as the
light on in this study; from enhanced personalized interactions with customers,
real-time detection of fraudulent transactions, and making strategic decisions
that optimize profits. Using Natural Language Processing (NLP) and LLMs
improves chatbots, virtual assistants, and automated financial advisory
services, resulting in a smooth and smart customer experience. Additionally,
such models improve fraud detection systems immensely as they can be used to
spot exceptions, lessen risks, and enhance security systems based on pattern identification
and exception detection. The research emphasizes not only the appreciation of
LLMs in predictive analytics, credit score evaluation, and regulatory
compliance, creating efficiencies in financial operation. Nevertheless, their
enormous potential is not without challenges, including ethical considerations,
regulatory compliance, data privacy, and resource-intensive computational
requirements. The paper discusses challenges and opportunities concerning LLMs
deployment in banking, providing insight into research tracks and industry
adoption strategies. The findings add to the existing innovations in AI-based
banking; which argue for responsible use of AI to provide a secure, efficient,
and user centric financial service.
Country : USA
IRJIET, Volume 9, Issue 2, February 2025 pp. 172-180